Reference

Read Before You Open an Account

These terms set out the rules that apply when you use vaji — from opening your account to making deposits via bKash, Nagad or Rocket.

Account eligibility rulesbKash, Nagad, Rocket paymentsBangladesh-region accessYour rights and responsibilities
vaji Read Before You Open an Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Account Verification

We verify your account details at registration and again when you request a withdrawal. This keeps your wallet — and your bKash, Nagad or Rocket transfers — matched to the right owner.

Data Retention

We hold your account data for as long as your account is active and for a period after closure in line with applicable requirements. You can request a summary of what we hold by contacting support.

Cookie Use

We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences from the settings menu; disabling some cookies may affect account login.

Contact for Changes

If you want to update your registered details or request deletion of your account data, write to our support team with your account ID. We process those requests in the order they arrive.

TERMS SUPPORT CONTACT

Reach Us About These Terms

Live Chat Open the chat window from your account dashboard. Our support team handles terms and account queries during published hours — check the site for current availability.
Email Support Send your question to our support address listed in your account settings. Include your account ID so we can match your query to the right record quickly.
Help Centre Our help centre covers common account and payment questions in detail. If your query is about bKash, Nagad or Rocket transactions, start there before writing in.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover what most users ask about. For anything not covered here, our support team is the right next step.

These terms apply to anyone who opens an account on vaji. Access and eligibility depend on local law and your region — if your location is not supported, you should not open an account.

Yes. Deposits and withdrawals through bKash, Nagad and Rocket are covered by these terms alongside your wallet provider's own rules. Both sets of terms apply to every transaction you make.

We post the updated version on this page. Continuing to use your account after the update date means you accept the new terms. If you disagree, withdraw your balance and contact support to close your account.

Write to our support team with your account ID and ask for a data summary. We will confirm what information we hold and respond within a reasonable time in line with applicable requirements.

Check that the transfer reference matches what was shown at checkout. If the balance has not updated after a reasonable wait, contact support with your wallet transaction ID so we can trace the payment.

Yes. We can restrict or close accounts that breach these terms, including accounts linked to fraudulent activity or ineligible regions. Any balance in a closed account is handled according to the withdrawal process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.