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What You Need to Know Before You Play

Access to vaji depends on your local law and the region you're in. These terms set out your rights, our responsibilities, and the conditions under which your account operates — read them before you start.

Jurisdiction-aware termsAccount-bound access rulesbKash, Nagad, Rocket coveredEligibility by local law
vaji What You Need to Know Before You Play
HOW WE HANDLE YOUR DATA

Security, Data, and Account Retention

We take how we handle your information seriously. Here is what we do and what you can ask us to do.

Data We Hold

We store the account information you provide at registration, your transaction history with bKash, Nagad, or Rocket, and your login activity. We keep only what is necessary to operate your account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Your account is protected by password authentication and an OTP step when logging in from a new device. Never share your OTP. If you suspect unauthorised access, contact support immediately.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or request account closure through our support email. We respond to data requests within the period required by applicable law.

LEGAL SUPPORT PATHS

Reach Us About Legal or Account Questions

If you have a question about how these terms apply to your account — including eligibility, account closure, or a payment dispute — our support team can help. Bring your account ID and the relevant transaction reference so we can resolve it quickly.

Live Chat Open the chat icon in your account dashboard. Available during standard support hours for account and legal queries.
Email Support Send your query to our support address found in your account settings. Include your account ID and any transaction details.
Help Centre Browse the policy articles in the Help Centre from your account menu. Most eligibility and term questions are covered there.

Common Questions About Terms and Eligibility

Answers to the questions we hear most about legal terms, account access, and data rights.

Access depends on your local law and the region you are in. You must be of legal age under the laws applicable to you and located in a region where the service is permitted.

The terms are applied as written in English. Jurisdiction for any dispute is determined by the governing law clause in the full terms document, accessible from your account dashboard.

Yes. Contact our support team by email with your account ID and we will provide your data within the timeframe required under applicable law.

On closure, we stop processing new transactions. We retain records as required by our data retention policy and applicable law, then delete them when the retention period expires.

Raise it with our support team and include the transaction reference from your mobile wallet statement. We investigate each case and respond through your registered contact details.

Material changes are flagged in your account dashboard before they take effect. Continued use of your account after the effective date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.