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How vaji Handles Your Personal Information

Your account details, payment activity, and device data are handled with care on vaji. Access to this platform and its services depends on your local law and eligible regions — read this policy to understand exactly what we collect and why.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredYour Rights, Clearly StatedBangladesh-Focused Policy
vaji How vaji Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a privacy concern, our support team handles these requests directly. Reach out through any of the channels below and we will respond as quickly as we can.

Team online

Live Chat

Start a chat from your account dashboard. Our support team handles data requests and privacy questions through the same channel as account help.

Email Support

Send your data request or privacy query to our support address. Include your registered account details so we can locate your record quickly.

Help Centre

Our help centre covers common privacy questions — how to update your details, what data we hold, and how to close your account and request deletion.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how vaji operates your account. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Your account is protected with password hashing and session tokens. We flag unusual login activity and can lock access if something looks off — you will be notified by the contact method on your account.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies through your browser; some features may not work without session cookies active.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by financial regulations. Payment records tied to bKash, Nagad, and Rocket transactions are part of that retained set.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account. Submit requests through live chat or email — we aim to respond within a reasonable timeframe under applicable law.

Common Questions About Your Data on vaji

These are the questions we hear most often about how personal data works on vaji. If yours is not here, contact support directly.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also collect device and session data automatically when you log in.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers who help us operate the platform under strict data agreements.

Contact our support team via live chat or email with your account details. We will locate your record and provide or correct the information you request within a reasonable timeframe.

We retain account and transaction records for a period after closure as required by financial compliance rules. Payment records linked to bKash, Nagad, and Rocket transactions are part of this retained set.

Yes. Submit a deletion request through live chat or email. We will process it in line with applicable law — some records may need to be kept for a minimum period for regulatory reasons.

We use session and preference cookies. You can manage or block them through your browser settings. Blocking session cookies may affect your ability to stay logged in to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.